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Customer Support Specialist

Account Strategy/Management

Positions
1
Close Date
3/1/2017
Location
Netanya

As our team is set to keep growing in the upcoming year, we are looking for a new Support Specialist with great leadership skills to join this journey.

Outbrain supports businesses, from small to large. Your knowledge of content marketing combined with your communication skills and analytical abilities shapes these businesses marketing strategy and help them grow.

To our customers, you are the face of Outbrain. We handle a large volume of marketer calls, emails, and chats every week. You will need to listen to our customers’ needs, understand the details of individual campaigns, resolve their issues, and provide solutions that go beyond their expectations. You partner with a highly engaged team and bring creativity to grow and transform our customers` business. Work is based in a structured environment, which emphasizes productivity, customer satisfaction and business growth targets.

Responsibilities

  • Provide timely, consistent and accurate support via phone, emails and direct contact
  • Provide strategic and consultative advice to a large number of businesses
  • Monitor campaign performance and come up with ways for improvements
  • Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions
  • Help solve technical issues by working closely with Outbrain product and engineering teams.

 

Preferred Qualifications

  • BA/BS degree or equivalent
  • Experience or interest in sales, customer support, account management, marketing or consulting
  • Proactive, independent worker with the demonstrated capacity to lead, motivate and work well with others
  • Excellent written and verbal communication skills in Hebrew and English, interpersonal skills. Ability to work in a fast-paced entrepreneurial environment
  • Entrepreneurial problem-solver and thrives in a scrappy environment

 

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