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Customer Support Specialist - NY

SelfServe

Positions
1
Close Date
9/18/2017
Location
New York City

Company Overview

 

Outbrain is the world’s largest content discovery platform. We reach more than a half billion people globally each month with personalized recommendations across thousands of premium publisher sites.

 

Outbrain is headquartered in New York with a presence in a growing number of locations globally, including the U.S., U.K., Israel, Singapore, Japan and Australia. We have been driving success for businesses of all sizes, with measurable results against a broad range of marketing objectives. Outbrain brings together premium publishers and marketers of all sizes, including many of the world's leading brands such as Huggies, Visa, McDonald's, Reiss, Lane Bryant, Babbel, and Shelter into the world's largest and most vibrant content marketplace.

 

 Role Overview

 

Passionate about helping others solve their problems? Looking to enter the digital marketing industry? There’s an amazing career-defining opportunity to enter the digital world and gain experience from the ground up.

 

We are looking for an easy-going, yet self-motivated Support Specialist with great drive and interpersonal skill to join our Customer Support team.

 

You will excel at listening to and identifying our customers’ needs, and will use your knowledge of the product to help them achieve a high performing campaign. In providing solutions that go beyond their expectations, you will forge meaningful relationships with customers, and work with them to drive Outbrain and partner success.

 

Our team is collaborative, highly engaged, hands on, and passionate about giving clients the best experience. We offer a structured environment which focuses on productivity, customer satisfaction, and growth targets, and cultivates an atmosphere of excitement and innovation. We work in a constantly evolving environment and are constantly adapting new products and offerings for our clients.

 

Responsibilities as a Customer Support Specialist

 

  • Provide timely, consistent and accurate support via phone and emails.
  • Manage every aspect of content marketing campaigns for our clients.
  • Resolve technical issues by working with Outbrain product and R&D teams.
  • Monitor campaign performance and come up with ways for improvement.
  • Embrace and encourage a culture based on teamwork and collaboration.
  • Set team and individual growth goals and constantly work to improve the customer experience.

Preferred Candidate Qualifications

 

  • 1 year experience in customer support role.
  • Experience in Digital Media is an advantage.
  • BA/BS degree or equivalent.
  • Excellent English. French or German is an advantage.
  • Proactive, independent worker who work well with others.
  • Excellent written and verbal communication skills and great interpersonal skills.
  • Ability to work in a fast-paced entrepreneurial environment.
  • A passion for learning new things, and spreading this knowledge.

Your first year should look like this:

  • In your first month, you should find your bearings, fully understand the Outbrain product and market, and become comfortable with regular client communications.
  • After three months, you will be an expert in content marketing and you’ll have mastered our platform. You’ll be able to troubleshoot technical issues with customers, campaigns, and walk clients through our offering and best practices.
  • After six months, you will serve as a resource internally and externally for any troubleshooting or optimization tips for clients campaigns and accounts.
  • When you finish up your first year, you’ll be an essential part of Outbrain, and will maintain client relationships, while serving as an escalation point for any platform issue or question.

 


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What's New at Outbrain

Outbrain + Visual Revenue, Inc.

Outbrain is happy to announce the acquisition of Visual Revenue, a union of content discovery and editorial decision support.

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